Presentations & Training

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Hiring & Retaining Great Employees

Building a superior workforce

National Association of Community Health Centers - Region IX
November 13, 2008 Scottsdale, AZ

Objectives:
At the end of this program attendees will:
Be able to Interview candidates more effectively Make better hiring decisions Make great first impressions on all their candidates

• Know the reasons why great employees leave
• Know the steps to retaining great employees
• Know how to be a health center employer of choice
• Walk away with practical implementable practices

HANDLING DIFFICULT EMPLOYEES

Arizona Association of Homes and Housing for the Aging (AzAHA)

• Who are Difficult Employees?
• What makes them Difficult?
• What is the Cost?
• Look before you Leap
• Handling Frustrations
• Deal with the Problem
• Define It
• Set Expectations early
• Giving Constructive Feedback
• Have you seen these employees?
• Goal Setting
• Take Action

FOUR CORNERSTONES OF BUSINESS

Chandler Chamber Office

HR Pitfalls for small business

This session will enlighten small business owners to the costly human resource mistakes that companies make. Many companies overlook or are not aware of the impact that these mistakes could have on their bottom line. This seminar will make you aware of areas to help you prevent losing money and make your company more profitable.

PERFORMANCE MANAGEMENT

Legal Managers Certification Program (CLM)

Performance Management

• Performance Appraisal Process
• Uses of Performance Appraisals
• What to Evaluate
• Performance Appraisal Methods
• Problems in Performance Appraisals
• Characteristics of an Effective Performance Appraisal

SEXUAL HARASSMENT

Progressive Financial Services

Sexual harassment can be damaging to any company. Not only can it cause employee moral issues and effect productivity, but it also can be very expensive if it escalates into a formal charge. Protect your company by training your employees and supervisors on Sexual Harassment.

Training’s objectives is to:

• Know why sexual harassment is unacceptable
• To understand what Sexual Harassment is under Federal Law
• Know the kinds of behavior that may be interpreted as sexual harassment in the workplace
• Become more sensitive to feelings of others
• Know how to avoid sexual harassment of co-workers
• Know how to deal with sexual harassment if it arises
• Know what is a Hostile Environment
• Know what your responsibilities are

AMERICANS WITH DISABILITIES ACT - WHAT YOU MUST KNOW

Arizona Employers' Council, Inc.

ADA is alive and well. Strong knowledge of this Act is critical for any employer with 15 or more employees. Understanding it's interplay with FMLA, Worker's Compensation, and medical leaves is essential before taking any action.

• Background of the law
• Who's covered by the law/what are their rights?
• What are the employer responsibilities?
• What are the procedures and timeframes to follow?
• What form(s) do I use?
• What are my compliance and record keeping requirements?
• How do other employment laws affect this law?

DEVELOPING THE PERFORMANCE APPRAISAL

Arizona Employers' Council, Inc.

A class for HR practitioners and others who want to develop and enhance the legal and practical sides of performance appraisal, including

• Clear and defined job duties and goals
• The performance management cycle (including measuring performance against standards, monitoring performance, data collection)
• Objective versus subjective appraisal
• The performance appraisal form
• Establishing self-monitoring feedback systems for employees
• The performance review
• Individualizing and stretching performance standards.

JOB ANALYSIS & DESCRIPTIONS FOR HR PROFESSIONALS

Arizona Employers' Council, Inc.

Job analysis is the heart of managing performance and complying with most employment laws including the ADA, and the new 2004 DOL Exemption guidelines. Not performing one will put you in legal jeopardy and limit employees' potential. This class is specifically for HR practitioners and includes:

• Verifying the need for the position
• Analyzing and documenting job tasks, duties, and responsibilities
• Determining the human competencies (skills, knowledge, traits) required to perform the job
• Determining essential and secondary functions for the position
• Using a job analysis survey form
• Validating the analysis
• Creating performance standards for essential functions
• Writing the job description
• Making your job analysis and description legally defensible

Costly HR BLUNDERS Small Businesses Must NOT make!

Scottsdale Chamber of Commerce

This session will enlighten small business to costly Human Resource mistakes that companies make. Many companies overlook or are not aware of the impact that these mistakes have or could have on their bottom line. This seminar will make you aware of areas to help you prevent losing money and make your company more profitable. Nadine Cummins, SPHR of HR Support will be covering 10 Blunders to avoid.

Costly HR BLUNDERS Small Businesses Must NOT make!

Arizona Small Business Association

This workshop will enlighten small business to costly Human Resource mistakes that companies make. Many companies ignore or are not aware of the impact that these mistakes have or could have on their bottom line. This seminar will make you aware of areas to help you prevent loosing money and make your company more profitable.

Something About Age Discrimination

St. Timothy's Employment Ministry

How to overcome age discrimination in your job search.

Costly HR BLUNDERS Small Businesses should NOT make!

Carefree/Cave Creek Chamber of Commerce

This session will enlighten small business to costly Human Resource mistakes that companies make. Many companies overlook or are not aware of the impact that these mistakes have or could have on their bottom line. This seminar will make you aware of areas to help you prevent losing money and make your company more profitable. Nadine Cummins, SPHR of HR Support will be covering 10 Blunders to avoid.

Costly HR Blunders Small Businesses Should Avoid

Glendale Library

Join Nadine E. Cummins, SPHR, of HR Support for an invaluable session that will enlighten small business owners to the costly human resource mistakes that companies make. Many companies overlook or are not aware of the impact that these mistakes could have on their bottom line. This seminar will make you aware of areas to help you prevent losing money and make your company more profitable.

Human Relations Blunders to Avoid

Tempe Library

One of the most complex, issues facing a new or expanding business is hiring, compensating and benefiting employees. The business owner also faces a confusing array of paperwork. This seminar highlights areas where employers often make mistakes or neglect key forms. Nadine Cummins, human resources professional, will discuss these and other issues related to staffing a new business.

Hiring the Right Person - Using Behavioral Interviewing Techniques

PMI (Project Management Institute)

Finding the right person to fill your job opening is always a challenge. There are many ways to improve productivity but none is more powerful than making the right hiring decision. Superior performers are often two to three times more productive than those who are barely acceptable. Using behavioral interviewing techniques will increase your success rate. Learn the - what, how and why of behavioral interviewing.

Value of the Topic to Attendees:

• You will have better success in selecting the right candidate
• You will learn to be a more professional in your interview style
• You will be more productive with the time you spend with a candidate
• You will become better at uncovering a candidates strengths and weaknesses
• You will be more prepared for your interviews
• You will understand what behavioral interview questions are and when to use them
• You will gain respect from candidates and make a favorable impression

COBRA Basics

Arizona Employers Council

The main intent of COBRA is to require employers maintaining group health plans to give employees and their dependents the opportunity to continue coverage at affordable group rates in cases where they would otherwise lose coverage do to certain events. While on the surface it seems straightforward, lots of variables can confuse what must be offered, when, and to whom. This course will help you understand the ins and outs of COBRA administration and how to make sure your company is in compliance. You'll be provided with samples of notices and elections forms, as well as a recorded-keeping checklist. Topics include:

• Notice Requirements (General and Specific)
• Election Forms
• Record keeping requirements

How to answer Behavioral Interview questions during a Job Interview

St. Timothy Employment Ministry